BRAIN: Century Cycles Honored for Customer Service

ROCKY RIVER, OH - Century Cycles has been honored by Smart Business magazine with a World Class Customer Service Award last month for creating a corporate culture focused on customer service. Century Cycles impressed the judges with its educational sales approach, which seeks to pair each customer with the best bike for their needs; its aim to extend the Century Cycles customer service experience beyond the store walls with community activism; and continuous commitment to staff training and support. “Our very first company brochure outlined our customer-first philosophy, which still guides Century Cycles today. It’s rewarding to win such a high honor after 16 years of dedication to customer service,” said Scott Cowan, owner of Century Cycles, a three-store chain of bicycle stores in Ohio. Smart Business magazine is a management journal providing insight and advise for top decision makers. The World Class Service Awards were created to raise awareness of the importance of customer service in the business world, recognize organizations that demonstrate exceptional customer service and share best practices.